AUSTIN, TX – September 17, 2020 – Peoples Processing, Inc., a DBA of Direct Mortgage, Corp., announced today that it has introduced a unique Mailbox Monitoring System that can help servicers manage the forbearance and other default-related requests with a high level of quality and consistency.
The mailbox monitoring system helps servicers in ensuring that every forbearance request coming in is allocated to the relevant processor, in time and SLAs for response are defined clearly. This will allow servicers to drive quality and efficiency in the default servicing process.
Speaking on the occasion, Sam Verma, President, and CEO at Peoples Processing said “ With our mailbox monitoring system, we are enabling servicers to process a large volume of forbearance requests with a high degree of accuracy and precision. Servicers enjoy the benefits of faster, prioritized, and relevant follow-ups with the borrowers while ensuring compliance at all times. The technology is ready to use and a servicer can be up and running with it within a period of 2 weeks”