Loan Servicing

We help servicers in delivering improved borrower experience while ensuring compliance

Leveraging strategic tools, tech, and process excellence , we help servicers improve borrower experience while ensuring compliance

We understand that servicing loans is not a very easy task as its much more than retaining a portfolio and collecting payments; it’s about meeting the evolving needs of your customers and delivering an improved borrower experience. Our team ensures that we understand the needs of your clients and that we are proactive in our communications to the borrowers and provide timely services.

We have significant domain experience in the mortgage servicing field and several servicing clients rely on us to manage their loan portfolios. Many choose to partner with for the full- service mortgage servicing support that we offer, right from Loan Boarding to managing default operations and loss mitigation.

We proactively manage vendor relationships so that our clients can focus on their core business functions rather than aligning resources to vendor management. Additionally, our digital compliance, use of the latest technologies, and holistic approach set us apart from other mortgage service providers.

Peoples Processing offers a suite of services in Loan Servicing:

Loan Boarding: We assist mortgage servicers with introductory customer communications, set-up loan information on the servicing system, authenticate given information and validate that all needed documents/information are available in the loan file.

Investor Reporting: Offers generation of investor accounting reports based on the given directions.

Invoice Management Support

– Involves invoice generation, communications with customers and aligning timely invoices

– Data entry for check payments and payment exceptions

– Aligning payments to the specific account

– Correcting misapplied payments and excess funds

– Managing payment returns and bankruptcy warnings etc.

Default Management: Initiate NOI, Pre-Foreclosure, Foreclosure processing, and setting up Bankruptcy

Loss Mitigation: Support mortgage servicer in cases of foreclosure and default in loan modifications. Also involves early-stage collections and inputting that information on loan modifications and customer contract.

Mailbox Management

– Involves responding to the customer requests / queries via Email or Calls within the desired SLA

– FC Invoice Approval – Approve / Deny the invoice requested by Attorneys in reference to pre-defined FNMA guidelines

– Excess Fee Approval- Approve / Deny excess fees requested by Attorneys in reference to the service approval

Escrow Management

– Perform escrow account maintenance activities such as creation, modification, deletion of escrow accounts

– Assist in the generation of reports of Principal, Interest, Paid Taxes and Insurance (PITI)

Payoff Processing

Generate the payoff quote by keying the accurate fees and costs along with the good thru date

Modification System Update

Update the Servicing System with the new terms post loan modification in reference to the signed and executed loan modification agreement.

DCA Management (Department of Consumer Affairs)

– Review mails / requests from customers on a daily basis and forward to the concerned department by pushing to appropriate queue in the servicing system

– Follow up with internal stakeholders and respond in a timely manner to avoid CFPB consequences

Bank Reconciliation

Perform accurate recon of deposits against payments made towards taxes and insurance before finance team release the funds to vendors

Benefits of partnering with Peoples Processing for Servicing

Over a decade of experience in Nationwide Loan Processing

Licensed to do business in 29 States, enables adherence to your state-specific requirements

Headquarters in Austin, TX with two production facilities located in India

Experience working with all the leading LOS, Compliance and Servicing platforms

Flexible engagement model to help you reduce fixed costs

SSAE 18 compliant (SOC 2 audit in the process)

Among the very few companies providing origination and post-close services

Deliver true value by leveraging RPA and AI in mortgage fulfillment

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