Servicers today need to manage a range of incoming communication from borrowers. These could be requests related to forbearance, default, or other routine requests/ complaints. It hence becomes inevitable to have a robust mechanism to sort through these incoming requests, and then allocate it to relevant processors, based on the request.
Our intelligent Mailbox Monitoring Solution helps servicers manage the forbearance and other default related requests with a high level of quality and consistency. The system ensures that every incoming request is allocated to a relevant processor, on time and with adherence to SLAs for response. Through our system, servicers can keep borrowers informed of options, and reassure them. The solution is built on a robust technology platform and includes a unique ticketing system that tracks every request through to its logical closure and tracks SLAs, timelines, and flags compliance issues.