Mailbox Monitoring Solution

Streamline your default operations

Peoples Processing offers mailbox monitoring solution to Mortgage Servicers to help them streamline default operations and ensure compliance

Servicers today need to manage a range of incoming communication from borrowers. These could be requests related to forbearance, default, or other routine requests/ complaints.  It hence becomes inevitable to have a robust mechanism to sort through these incoming requests, and then allocate it to relevant processors, based on the request.

Our intelligent Mailbox Monitoring Solution helps servicers manage the forbearance and other default related requests with a high level of quality and consistency. The system ensures that every incoming request is allocated to a relevant processor, on time and with adherence to SLAs for response. Through our system, servicers can keep borrowers informed of options, and reassure them. The solution is built on a robust technology platform and includes a unique ticketing system that tracks every request through to its logical closure and tracks SLAs, timelines, and flags compliance issues.

Mailbox Monitoring Solution does all the sorting and allocations

Mailroom – scans all documents and feeds them to the ticketing system

Incoming emails come into our ticketing system directly

Our ticketing system indexes the request and then allocates it to a relevant processor

The Processor follows all relevant guidelines / rules

The system keeps sending notifications / reminders to ensure that the processors respond on time

The Process


Ensure that none of the requests go unanswered

Faster, prioritized, and relevant follow-ups

Customizable as per your processes (Loan modification, Loan admin, Default, Loss mitigation)

Ensure timely response and follow ups, to stay compliant

Peoples Processing is here to help servicers. Peoples Processing can customize the processes to the level of detail, as required by the servicer.

We increase our client’s efficiency, capacity, and customer satisfaction while greatly reducing operational costs and cycle times. Peoples Processing is led by experts from mortgage industry whose focus is to transform and improve our client’s operations.