Servicers

We help servicers improve borrower experience and retain their customers

Peoples Processing offers end-to-end mortgage servicing support to help them streamline servicing, default operations, and ensure compliance

Many of our clients choose to partner with us as we offer end-to-end mortgage servicing support right from Loan Boarding to managing default operations and loss mitigation.

Servicers today need to manage a range of incoming communication from borrowers. These could be requests related to forbearance, default, or other routine requests/ complaints.  It hence becomes inevitable to have a robust mechanism to sort through these incoming requests, and then allocate it to relevant processors, based on the request.

Peoples Processing offers a suite of services such as:

Regular Servicing

Loan Boarding – introductory customer communications, set-up loan information on the servicing system, authenticate given info and ensure that all needed documents/information are available in the loan file.

Investor Reporting – generation of investor accounting reports

Invoice Management Support – invoice generation, communications with customers and aligning timely invoices

Payoff Processing – Generate the payoff quote by keying the accurate fees and costs along with the good thru date

Bank Reconciliation – Perform accurate recon of deposits against payments made towards taxes and insurance before finance team release the funds to vendors

Loan Modification

Reviewing the documents

Carrying out income underwriting

Soliciting financial information of the borrower to qualify for the mortgage home loan modification

Completing the entire modification fulfilment process, including subordinations, title endorsements etc.

Dedicated consulting services for the borrowers to help them comprehend and complete the financial packages

Mailing the final modification packages

Mailbox Monitoring System

Mailroom – scans all paper documents and feeds them to the ticketing system

Incoming emails come into our ticketing system directly

Our ticketing system indexes the request and then allocates it to a relevant processor

The Processor follows all relevant guidelines / rules

The system sends an acknowledgment to the borrower

The system keeps sending notifications / reminders to ensure that the processors respond on time

Default Servicing/ Loss Mitigation

Collections & Repayment Services

Loan Modification & Short Sales

End-to-end Home Retention & Liquidation

Claims Processing

Disposition & Asset Management Services

Benefits of partnering with Peoples Processing

Licensed to do business in 29 States, enables adherence to your state-specific requirements

Single window processing to avoid managing multiple vendors

Headquarters in Austin, TX with two production facilities located in India

Experience working with all the leading LOS, Compliance and Servicing platforms

Flexible engagement model to help you reduce fixed costs

SSAE 18 compliant (SOC 2 audit in the process)