Mailbox Monitoring System

Streamline your default operations

Peoples Processing offers mailbox monitoring to Mortgage Servicers to help them streamline default operations and ensure compliance

Servicers today need to manage a range of incoming communication from borrowers. These could be requests related to forbearance, default, or other routine requests/ complaints.  It hence becomes inevitable to have a robust mechanism to sort through these incoming requests, and then allocate it to relevant processors, based on the request.

A smartly designed Mailbox Monitoring System can help servicers manage the forbearance and other default related requests with a high level of quality and consistency. It will make sure that every request coming in is allocated to the relevant processor, in time and SLAs for response are defined clearly. Through the system, servicers can also keep borrowers informed of options, and reassure them. The solution itself rides on robust technology and a unique ticketing system that tracks every request through to its logical closure and tracks SLAs, timelines, and flags compliance issues.

Mailbox Monitoring System does all the sorting and allocations

Mailroom – scans all paper documents and feeds them to the ticketing system

Incoming emails come into our ticketing system directly

Our ticketing system indexes the request and then allocates it to a relevant processor

The Processor follows all relevant guidelines / rules

The system sends an acknowledgment to the borrower

The system keeps sending notifications / reminders to ensure that the processors respond on time

Benefits

Do not miss on any communication – Ensure that none of the requests go unanswered

Faster, prioritized, and relevant follow-ups

Customizable as per your processes (Loan modification, Loan admin, Default, Loss mitigation)

Frequent reminders by the system ensure timely response and follow ups, to stay compliant

The Process

Peoples Processing is here to help servicers. Peoples Processing can customize the processes to the level of detail, as required by the servicer.